At ESPOIRVIA, we want you to receive your order in perfect condition. If any issue arises, we are here to help.
Damaged, incorrect, or problematic products
If you receive a product that is damaged, defective, or different from what you ordered, please write to us at hello.espoirvia@gmail.com within 48 hours of delivery.
Include your order number and clear photos of the product and packaging so we can review your case.
Once evaluated, we may offer you, as appropriate, a replacement or refund.
Exchanges and returns
For hygiene and safety reasons, we do not accept returns of products that have been opened, used, or whose security seal has been removed.
If you wish to request a return for an unopened product in its original condition, please contact us before shipping. We will review your request and provide you with the next steps.
Cancellations
If you need to cancel your order, please contact us as soon as possible. If the order has not yet begun processing, we will attempt to cancel it.
Once the order has been processed or shipped, we cannot guarantee cancellation.
Refunds
When a refund is approved, it will be issued to the original payment method. The time it takes to appear in your account will depend on your bank or payment provider.
Orders marked as delivered
If tracking indicates your order was delivered but you cannot find it, first check the delivery location and inquire with people at your home or with the carrier.
If you still cannot locate it, please write to us at hello.espoirvia@gmail.com so we can assist you.